Customization

On this page you will see all information about panel personalization

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Last updated 2 months ago

Customization

On this page you will see all information about panel personalization

Rimpllee offers various options to personalize your ticket panel. Many of these personalization options are free and can be used by everyone. There are also some personalization options that are only available to Rimpllee Premium users!

Use the command /ticketpanel to open the panel editor. Each panel has its own ID. Choose the correct panel you want to adjust.

Add or remove additional categories using the steps below.

Below you will see all personalization options and their explanation.

Are you missing a certain function in Rimpllee? Let our team know, maybe we can add it for you. Of course, this is not guaranteed.

Add Additional Categories:

In the latest version of Rimpllee it is now possible to add categories to an existing ticket panel. Follow the steps below to do this for your own panel.

Use the command: /ticketpanel and then click on Panel ID: 1. (If you have multiple ticket panels you may need to click on a different Panel ID) The message will then automatically update and show the current categories of this panel.

Click on the + to begin this process.

A new embed will then open, if you are sure you want to add a new category click the Add Button to add a category to the selected panel. Did you make a mistake? Simply start over!

Remove Existing Categories:

After the latest update of Rimpllee it is also possible to remove a category from an existing ticket panel. This ensures that you do not have to reposition your entire panel whenever you want to make a small adjustment to the support environment of your server.

To begin, click on the category you would like to delete.

Once you have clicked on this, you must click on the dropdown to choose the option Remove Category. Once you have clicked on this, an extra button will appear below to confirm this action.

Please note! This choice cannot be undone. Of course, once you have removed this category, you can of course add a new category.

If you clicked this, a new message will appear asking for confirmation. If you then click on the Remove Category button, the category will be permanently removed from the panel.

Button Questions:

To set these questions, use the /ticketpanel command to adjust your panel settings. Then click on the Panel ID you want to adjust. In this case, I'm clicking on Panel ID: 1.

Once you click this you will get a message where you can see in the categories linked to the ticket panel you have chosen. Click on the category you want to set the questions for.

Once you click on this you will see all the personalization options for this category. Any changes you make here will only affect the chosen category. Since we are now going to set up the pre-asked questions we click on the dropdown and choose the option Pre-asked Questions.

Choose the number of questions you want to add, once you click on this a pop-up will appear where you can enter the actual questions. Once you send the pop-up, the questions will be added to the category and people will be required to answer them before they can open a ticket.

Open Category:

Would you like to change the category where a ticket is placed when it is opened? Then you can follow the steps below to realize this. You can change this as often as you want, there is no limit to the number of changes per category. If you are unable to change the category, please contact our team.

To get started, use the /ticketpanel command and choose the panel whose settings you want to adjust. For the example I'm using Panel ID: 1. This could be anything else.

Once you have clicked on the Panel ID that contains the category you want to edit. Then click on the button that you want to edit the category of. For this example I will choose General.

Then click on the dropdown of the button and choose the option Button Category. This option is one of the many personalization options that you have that are possible per category. Through this option you get the possibility to adjust the opening category.

Once you click on this option you will get a new message, if you click on that dropdown you will get a list of all available categories. If the category you want to use is not there you can also type the name of the category in the dropdown.

Support Roles:

Would you like to change the roles that have access to the ticket? Then you can follow the steps below to realize this. You can change this as often as you want, there is no limit to the number of changes per category. If you are unable to change the roles, please contact our team.

To get started, use the /ticketpanel command and choose the panel whose settings you want to adjust. For the example I'm using Panel ID: 1. This could be anything else.

Once you have clicked on the Panel ID that contains the category you want to edit. Then click on the button that you want to edit the roles of. For this example I will choose General.

Then click on the dropdown of the button and choose the option Support Roles. This option is one of the many personalization options that you have that are possible per category. Through this option you get the possibility to adjust the support roles

Click on the dropdown under the new message, here you get the option to choose 5 roles that should be added to the category. It is important to know that the first role you choose is also the role that is tagged when a ticket is opened in this category. So keep this in mind.

Button Colors:

At the moment the documentation for this part is not complete. This is because we recently implemented a new update. (November 26, 2024) We are trying to get the documentation up to date as soon as possible.